Customer support specialist provides proactive assistance to practitioners and patients across multiple channels while maintaining high CSAT and QA scores.

Enterprise Customer Success Manager manages a portfolio of AI/ML enterprise accounts, driving adoption and expansion of human data infrastructure offerings while serving as a trusted advisor across technical and business stakeholders.

Customer success specialist handles 25+ customer contacts daily across channels, resolves practitioner and patient inquiries, and maintains 90%+ satisfaction metrics for a health tech platform.

Respond to customer inquiries across multiple channels with empathy and care, supporting parents with product questions, feeding decisions, subscriptions, and order concerns.

Partner with enterprise customers to drive adoption and expansion of human data offerings, managing the full success lifecycle from onboarding through renewal.

Technical support analyst providing Level 1 client support, maintaining real-time monitoring systems, and assisting backend teams with incident diagnosis for a global payments platform.

Manages customer success for digital-first clients by driving adoption, retention, and expansion through automation, enablement programs, and data-driven interventions.

Process pharmacy prior authorization requests, screen documentation, and communicate outcomes to ensure member and provider support at a health insurance company.

Senior leader manages customer success team strategy, retention, and growth for commercial and government accounts, overseeing CSMs and driving customer satisfaction metrics.

Triage and resolve technical support tickets, conduct customer discovery calls, and prepare handoffs for senior engineers at a fintech identity risk platform.

Digital Customer Success Manager drives adoption, retention, and expansion for a scaled customer base through enablement programs, usage analytics, and strategic account management.

Senior Director leads customer success strategy, manages CSM teams, and drives retention and growth for commercial and government customers.

Manage a portfolio of high-value clients as their trusted advisor, driving onboarding, account health, and long-term satisfaction while advocating for product improvements.

Debugs and troubleshoots Sonatype enterprise software issues, reproduces defects, maintains knowledge base, and escalates customer experiences to engineering and product teams.

Triage and resolve customer support tickets, conduct discovery calls to clarify technical issues, and hand off complex cases to senior engineers.

Triage and resolve customer support tickets, conduct discovery calls to clarify technical issues, and prepare handoffs to senior engineers for complex cases.

Technical Support Engineer II provides enterprise software support, troubleshoots complex issues via root cause analysis, and serves as escalation point for customer problems.

Debug and troubleshoot Sonatype products, reproduce customer issues, maintain knowledge base, and escalate technical problems to engineering and product teams.

Partner with mid-market customers to drive Maze platform adoption, enable research best practices, and own renewal success.

Partner with mid-market customers to drive Maze adoption, provide research guidance, and own renewals while elevating customer success.