Headquarters: Katowice - 2 days in office / 3 days remote
URL: http://ey.com

Service Design Consultant

 

Location: Katowice - 2 days in office / 3 days remote

 

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

 

Join EY GDS Poland – part of EY’s global integrated service delivery network – as a Senior Consultant in Service Design.
Be part of a global team of innovators, gain international experience, and collaborate with leading market players, multinationals, and innovators. Help businesses create user-centered, efficient, and impactful services.

 

The opportunity

 

We are looking for a passionate Service Designer or Product Designer with a strong focus on Customer Experience (CX) who can seize opportunities for enhancing user experience and business efficacy. You will collaborate with cross-functional teams to design, prototype, and implement services that drive customer satisfaction and business success.

 

Your key responsibilities

 

• Conduct user research to uncover needs and pain points.
• Map processes and identify improvement opportunities.
• Create service blueprints, journey maps, and personas.
• Co-create concepts and solutions with stakeholders.
• Prototype and test designs for feasibility and impact.
• Facilitate workshops and collaborative design sessions.
• Monitor service performance and gather feedback.
• Stay current with industry trends and best practices.
• Define success metrics and track progress.

 

To qualify for the role, you must have

 

• Bachelor’s degree in design, Human-Computer Interaction, or a related field.
• 3+ years of proven experience in Service Design, Customer Experience design, or Product Design
• Proficiency in design tools (e.g., Miro, Mural, Figma, Adobe Creative Suite) and ability to prototype and prepare visuals.
• Strong portfolio showcasing your successful service design implementation.

 

Ideally, you’ll also have

 

• Proficiency in additional languages (e.g., German or French).
• Knowledge of User Research, Usability Testing, and Analytics.
• Knowledge of product management and customer experience
• Experience in working with prototyping tools and graphical software.

 

What we look for

 

• Proficiency in Design Thinking and User-Centered Design methodologies.
• Open-minded, proactive, and eager to tackle challenges while continuously learning.
• Ability to apply agile methods and collaborate effectively to deliver service solutions.
• Passion for design and commitment to iterating and improving services.
• Interest in working in a global, intercultural environment.
• Willingness to step outside your comfort zone, travel, and build strong cross-cultural relationships.
• Motivation to achieve and go the extra mile.

 

What we offer

 

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations –  Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

 

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

 

About EY

EY | Building a better working world

 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

 

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

 

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.

To apply: https://weworkremotely.com/remote-jobs/ey-service-design-consultant

Job Description• Design for both digital and print: social media graphics, packaging, lookbooks, event materials, and more • Collaborate closely with the founders and creative team to execute campaigns and key brand moments • Ensure all visuals align with the brand’s tone, aesthetic, and values Requirements• At least 1 year of experience in graphic design, branding, or digital content creation • Strong visual sensibility and attention to detail • Bonus: Familiarity with fashion, sustainability, or storytelling brands • Able to move fast and adapt to evolving startup needs Applicants must be willing to work Hybrid in Makati

Job Title: Junior Digital Designer

Location – London (Hybrid) – Support Office near Oxford Circus (2–3 days per week)

Salary: To be discussed

The Big Table Group is home to over 200 restaurants across iconic brands, including Las Iguanas, Bella Italia, Amalfi, Frankie & Benny’s, Chiquito and Banana Tree, and we’re continuing to grow.

We’re on the lookout for a Junior Digital Designer to join our creative team!

This is an exciting opportunity for a designer early in their career who’s passionate about digital design and keen to develop their skills within a fast-paced, multi-brand environment. You’ll support the creation of high-quality digital design across all our brands, helping ensure creative excellence, consistency and strong brand execution at every customer touchpoint.

You’ll work closely with our creative, digital and brand teams, contributing to campaigns, day-to-day design requests and ongoing brand activity, learning, growing and building your experience along the way.

If you’re creative, detail-focused and excited by the idea of bringing big brands to life digitally, we’d love to hear from you.

What You’ll Be Doing

As Junior Digital Designer, you’ll support the delivery of engaging, on-brand digital creative across our portfolio.

• Support the marketing team with consistent and engaging creative across all digital channels
• Design and produce digital assets for websites, CRM, paid media, social media and other platforms
• Support campaign rollouts with clear, accurate and well-executed creative
• Create digital content including static assets, animations, GIFs and motion graphics
• Work alongside Digital and CRM teams to design email and app assets
• Adapt and resize creative across multiple formats, ensuring consistency and attention to detail
• Apply and maintain brand guidelines across all brands and platforms
• Support website content creation and updates
• Help manage and organise digital asset libraries, ensuring files are correctly stored and version controlled
• Contribute ideas in creative reviews, brainstorms and planning sessions
• Keep up to date with digital design trends, competitor activity and creative inspiration
  
  

What We’re Looking For

We’re looking for a motivated and collaborative designer who’s keen to learn and develop.

• Experience using Adobe Creative Suite
• A passion for digital design and creative execution
• Strong attention to detail and pride in delivering high-quality work
• A positive attitude and openness to feedback
• Ability to manage workload effectively and meet deadlines
• Comfortable working collaboratively across teams
• Interest in digital trends, brands and emerging creative technologies
• Knowledge of Figma, AI design tools and web design tools
• Experience with motion graphics or video editing
• Previous internship, freelance, or junior design experience
  
  

Benefits

• Competitive salary & bonus
• 50% off food & drink across all Big Table Group brands (25% for friends & family)
• Wellbeing support, including Virtual GP, mental health support & healthcare cash plan
• Pension & salary sacrifice schemes
• Access to hundreds of retail discounts
• A supportive, inclusive culture with real opportunities for growth
• On-site Gym & Fitness Classes – Access to our support centre gym and regular fitness classes to support your well-being.
  
  

At The Big Table Group, there’s a seat for everyone. Bring your creativity, your curiosity and your ideas — and help us deliver brilliant digital design across our brands.

Apply today and take your seat!

Job Title: Junior Digital Designer

Location – London (Hybrid) – Support Office near Oxford Circus (2–3 days per week)

Salary: To be discussed

The Big Table Group is home to over 200 restaurants across iconic brands, including Las Iguanas, Bella Italia, Amalfi, Frankie & Benny’s, Chiquito and Banana Tree, and we’re continuing to grow.

We’re on the lookout for a Junior Digital Designer to join our creative team!

This is an exciting opportunity for a designer early in their career who’s passionate about digital design and keen to develop their skills within a fast-paced, multi-brand environment. You’ll support the creation of high-quality digital design across all our brands, helping ensure creative excellence, consistency and strong brand execution at every customer touchpoint.

You’ll work closely with our creative, digital and brand teams, contributing to campaigns, day-to-day design requests and ongoing brand activity, learning, growing and building your experience along the way.

If you’re creative, detail-focused and excited by the idea of bringing big brands to life digitally, we’d love to hear from you.

What You’ll Be Doing

As Junior Digital Designer, you’ll support the delivery of engaging, on-brand digital creative across our portfolio.

• Support the marketing team with consistent and engaging creative across all digital channels
• Design and produce digital assets for websites, CRM, paid media, social media and other platforms
• Support campaign rollouts with clear, accurate and well-executed creative
• Create digital content including static assets, animations, GIFs and motion graphics
• Work alongside Digital and CRM teams to design email and app assets
• Adapt and resize creative across multiple formats, ensuring consistency and attention to detail
• Apply and maintain brand guidelines across all brands and platforms
• Support website content creation and updates
• Help manage and organise digital asset libraries, ensuring files are correctly stored and version controlled
• Contribute ideas in creative reviews, brainstorms and planning sessions
• Keep up to date with digital design trends, competitor activity and creative inspiration
  
  

What We’re Looking For

We’re looking for a motivated and collaborative designer who’s keen to learn and develop.

• Experience using Adobe Creative Suite
• A passion for digital design and creative execution
• Strong attention to detail and pride in delivering high-quality work
• A positive attitude and openness to feedback
• Ability to manage workload effectively and meet deadlines
• Comfortable working collaboratively across teams
• Interest in digital trends, brands and emerging creative technologies
• Knowledge of Figma, AI design tools and web design tools
• Experience with motion graphics or video editing
• Previous internship, freelance, or junior design experience
  
  

Benefits

• Competitive salary & bonus
• 50% off food & drink across all Big Table Group brands (25% for friends & family)
• Wellbeing support, including Virtual GP, mental health support & healthcare cash plan
• Pension & salary sacrifice schemes
• Access to hundreds of retail discounts
• A supportive, inclusive culture with real opportunities for growth
• On-site Gym & Fitness Classes – Access to our support centre gym and regular fitness classes to support your well-being.
  
  

At The Big Table Group, there’s a seat for everyone. Bring your creativity, your curiosity and your ideas — and help us deliver brilliant digital design across our brands.

Apply today and take your seat!

Job Title: Junior Digital Designer

Location – London (Hybrid) – Support Office near Oxford Circus (2–3 days per week)

Salary: To be discussed

The Big Table Group is home to over 200 restaurants across iconic brands, including Las Iguanas, Bella Italia, Amalfi, Frankie & Benny’s, Chiquito and Banana Tree, and we’re continuing to grow.

We’re on the lookout for a Junior Digital Designer to join our creative team!

This is an exciting opportunity for a designer early in their career who’s passionate about digital design and keen to develop their skills within a fast-paced, multi-brand environment. You’ll support the creation of high-quality digital design across all our brands, helping ensure creative excellence, consistency and strong brand execution at every customer touchpoint.

You’ll work closely with our creative, digital and brand teams, contributing to campaigns, day-to-day design requests and ongoing brand activity, learning, growing and building your experience along the way.

If you’re creative, detail-focused and excited by the idea of bringing big brands to life digitally, we’d love to hear from you.

What You’ll Be Doing

As Junior Digital Designer, you’ll support the delivery of engaging, on-brand digital creative across our portfolio.

• Support the marketing team with consistent and engaging creative across all digital channels
• Design and produce digital assets for websites, CRM, paid media, social media and other platforms
• Support campaign rollouts with clear, accurate and well-executed creative
• Create digital content including static assets, animations, GIFs and motion graphics
• Work alongside Digital and CRM teams to design email and app assets
• Adapt and resize creative across multiple formats, ensuring consistency and attention to detail
• Apply and maintain brand guidelines across all brands and platforms
• Support website content creation and updates
• Help manage and organise digital asset libraries, ensuring files are correctly stored and version controlled
• Contribute ideas in creative reviews, brainstorms and planning sessions
• Keep up to date with digital design trends, competitor activity and creative inspiration
  
  

What We’re Looking For

We’re looking for a motivated and collaborative designer who’s keen to learn and develop.

• Experience using Adobe Creative Suite
• A passion for digital design and creative execution
• Strong attention to detail and pride in delivering high-quality work
• A positive attitude and openness to feedback
• Ability to manage workload effectively and meet deadlines
• Comfortable working collaboratively across teams
• Interest in digital trends, brands and emerging creative technologies
• Knowledge of Figma, AI design tools and web design tools
• Experience with motion graphics or video editing
• Previous internship, freelance, or junior design experience
  
  

Benefits

• Competitive salary & bonus
• 50% off food & drink across all Big Table Group brands (25% for friends & family)
• Wellbeing support, including Virtual GP, mental health support & healthcare cash plan
• Pension & salary sacrifice schemes
• Access to hundreds of retail discounts
• A supportive, inclusive culture with real opportunities for growth
• On-site Gym & Fitness Classes – Access to our support centre gym and regular fitness classes to support your well-being.
  
  

At The Big Table Group, there’s a seat for everyone. Bring your creativity, your curiosity and your ideas — and help us deliver brilliant digital design across our brands.

Apply today and take your seat!